CHR manages a large dataset that monitors housing-related support services in England.
CHR’s Client Records & Outcomes project (formerly Supporting People) collects data about the support needs of clients receiving housing-related support from service providers in England, and whether this need was met. This includes information about the service, as well as the client’s characteristics and support needs on entering the service, and how many of these needs have been met on leaving the service.
The project comprises three datasets
- Client Records – at entry to a service the provider submits a form for each new client
- Outcomes for short-term services – for support of less than 2 years, at departure of each client the provider submits details of final outcomes
- Outcomes for long-term services – for support of more than 2 years, based on an annual support plan review, a provider completes a form for a sample of clients in that service
The Supporting People programme was set-up in 2003 with the aim of helping to end the social exclusion of vulnerable people through the provision of vital housing-related support services. Following DCLG’s decision to cease the national monitoring, providers and commissioners of SP services asked CHR to provide a data and research solution for 2011/12 and we contract with two-thirds of the top-tier Commissioning Authorities in England. These authorities use the data in their commissioning processes to improve services for their clients and maximise value for money. We also contract with a number of provider organisations to deliver a similar data collection and reporting facility for all their services throughout England.
Collection of Client Record & Outcomes information for 2014/15 is underway. CHR is exploring new ways to use the collected data to produce useful and meaningful statistics for Commissioning Authorities and Data Providers, providing a Statistical Research Service using Client Records & Outcomes data. This allows Commissioning Authorities and Data Providers, along with other housing researchers in universities, housing related research consultancies and housing related charities, to request bespoke statistics and data interrogation, based on their own specific criteria. Please contact the project helpdesk
if you would like to enquire about this service.
More information, publications and online web reporting are available from the project website: https://supportingpeople.st-andrews.ac.uk/